Contacting the Ombudsman for Older People

The duties of the Ombudsman for older people involve promoting the realisation of the rights and best interest of the older people. People give feedback to and contact the Ombudsman for Older People who uses the information obtained in these manners for their advocacy work. The Ombudsman for Older People can introduce topics that are of importance for older people's rights for social discussion and decision-making.

Invitations for appearances and other invitations

The Ombudsman for Older People receives many invitations to various events. Please submit all invitations for appearances by and requests for audiences with Päivi Topo, the Ombudsman for Older People, to the official e-mail address at [email protected].

We ask all parties sending an invitation to consider how the Ombudsman for Older People's appearance in the event would promote the rights of older people and include a brief statement of reasons with the invitation.

Citizen contacts regarding the fulfilment of older people's rights

The Office of the Ombudsman for Older People welcomes messages on how the rights of older people are fulfilled. The Ombudsman for Older People uses the information obtained from these messages in their advocacy work. However, the Ombudsman for Older People does not have the competence to process or comment individual cases or change the decisions made by other authorities.

Please contact the Ombudsman preferably by e-mail [email protected].

  • The helpline is open on Wednesdays from 9 am to 11 am. Telephone (switchboard): 029 566 6900
  • E-mail: vanhusasia(at)oikeus.fi 
  • Personal e-mail addresses: firstname.lastname(at)oikeus.fi
  • For the media

NOTE! The e-mail connection is not secure. If you wish, you can send sensitive and confidential messages via secure e-mail. You can find instructions on how to send secure e-mail below.

  • Postal address: Ombudsman for the older people, PO Box 24 Finnish Government
  • Street address: Ratapihantie 9, Helsinki

With regard to administration, the Ombudsman for older people operates in the administrative branch of the Ministry of Justice. The office of the Ombudsman is located in connection with the Office of the Non-Discrimination Ombudsman. The Ombudsman for older people is an autonomous and independent authority, however. 

Sending confidential and sensitive documents

If you wish, you can send sensitive and confidential messages via secure e-mail. Using the service is free, easy and safe. When sending a message, please note that the Ombudsman for the older people cannot resolve issues related to specific individuals.

Register as a secure e-mail user at the address turvaviesti.om.fi. Click open the confirmation link that arrived at the e-mail address you provided. Now you can send secure e-mail messages and add documents and other attachments to your message. You will receive confirmation of successfully sent secure e-mail messages to your e-mail address. You can find detailed instructions with images on how to send secure e-mail via the following link: instructions on how to send secure e-mail messages (pdf).

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