Contacting the Ombudsman for Older People
The duties of the Ombudsman for Older People involve promoting the realisation of the rights and best interest of the older people. People give feedback to and contact the Ombudsman for Older People who uses the information obtained in these manners for their advocacy work. The Ombudsman for Older People can introduce topics that are of importance for older people's rights for social discussion and decision-making.
However, the Ombudsman for Older People does not have the competence to process or comment individual cases or change the decisions made by other authorities.
With regard to administration, the Ombudsman for Older People operates in the administrative branch of the Ministry of Justice. The Ombudsman for Older People is an autonomous and independent authority, however.
Invitations for appearances and other invitations
The Ombudsman for Older People receives many invitations to various events. Please submit all requests for appearances and meetings for the Ombudsman's experts via e-mail at [email protected].
We ask parties sending invitation to consider how the Ombudsman for Older People's appearance in the event would promote the rights of older people and include a brief statement of reasons with the invitation.
Citizen contacts regarding the fulfilment of older people's rights
The Office of the Ombudsman for Older People welcomes messages on how the rights of older people are fulfilled. The Ombudsman for Older People uses the information obtained from these messages in its advocacy work.
The Ombudsman for Older People does not implement oversight of legality or individual cases. The Ombudsman does not have the authority to resolve complaints in individual cases.
If your case concerns a service, decision or situation with which you are discontent, you can find contact details for support and assistance providers and guidance on legal protection for older people on our Legal protection of older people and where to find help page.
Contact details for the Office of the Ombudsman for Older People
- Please contact the Ombudsman preferably by e-mail at [email protected].
- NOTE! The e-mail connection is not secure. If you wish, you can send sensitive and confidential messages via secure e-mail. You can find instructions on how to send secure e-mail below.
- The helpline is open on Wednesdays from 9 am to 11 am. Telephone (switchboard): 029 566 6900
- Postal address: Ombudsman for the Older People, PO Box 24 Finnish Government
- Street address: Ratapihantie 9, Helsinki
Media
Please see the For the media page.
Sending confidential and sensitive documents
If you wish, you can send sensitive and confidential messages via secure e-mail. Using the service is free, easy and safe. When sending a message, please note that the Ombudsman for Older People cannot resolve issues related to specific individuals.
Register as a secure e-mail user at the address turvaviesti.om.fi. Click open the confirmation link that arrived at the e-mail address you provided. Now you can send secure e-mail messages and add documents and other attachments to your message. You will receive confirmation of successfully sent secure e-mail messages to your e-mail address. You can find detailed instructions with images on how to send secure e-mail via the following link: instructions on how to send secure e-mail messages (pdf).
Social media
Ombudsman for Older People on Facebook
Ombudsman for Older People on LinkedIn
Ombudsman for Older People on X (previously Twitter)
