Contact information
The duties of the Ombudsman for older people involve promoting the realisation of the rights and best interest of the older people. The Ombudsman monitors and proactively influences legislation and decision-making in the society. The Ombudsman for older people does not have the authority to comment on or resolve issues related to specific individuals.
- The helpline is open on Wednesdays and Fridays from 9 am to 11 am. Telephone (switchboard): 029 566 6900
- Media phone: 0295 666 813
- E-mail: vanhusasia(at)oikeus.fi
- Personal e-mail addresses: firstname.lastname(at)oikeus.fi
NOTE! The e-mail connection is not secure. If you wish, you can send sensitive and confidential messages via secure e-mail. You can find instructions on how to send secure e-mail below.
- Postal address: Ombudsman for the older people, PO Box 24 Finnish Government
- Street address: Ratapihantie 9, Helsinki
With regard to administration, the Ombudsman for older people operates in the administrative branch of the Ministry of Justice. The office of the Ombudsman is located in connection with the Office of the Non-Discrimination Ombudsman. The Ombudsman for older people is an autonomous and independent authority, however.
Sending confidential and sensitive documents
If you wish, you can send sensitive and confidential messages via secure e-mail. Using the service is free, easy and safe. When sending a message, please note that the Ombudsman for the older people cannot resolve issues related to specific individuals.
Register as a secure e-mail user at the address turvaviesti.om.fi. Click open the confirmation link that arrived at the e-mail address you provided. Now you can send secure e-mail messages and add documents and other attachments to your message. You will receive confirmation of successfully sent secure e-mail messages to your e-mail address. You can find detailed instructions with images on how to send secure e-mail via the following link: instructions on how to send secure e-mail messages (pdf).